Reference

AU328 Privacy Policy For Your Account

AU328 Privacy Policy explains what we collect, why we use it and how you can ask us to change or remove eligible data.

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AU328 AU328 Privacy Policy For Your Account
REQUEST HELP

Get Privacy Help Through Your Account

A clear contact route matters when you want to ask about your personal data. Sign in and use the account support path for a privacy question, or use the available contact form…

Account privacy request Send a request through the account support path when you want access, correction or deletion of eligible personal data. We may ask for account details before responding.
Wallet record question If a DANA, OVO, GoPay or QRIS reference looks unfamiliar, tell us the date and amount shown in your account. We can check the related record without asking for your wallet PIN.
Login access concern For an unfamiliar login or device session, use the account help route and change your password after signing in. We may verify your phone before discussing account data.
DATA HANDLING

How We Protect Your Privacy Choices

Our privacy process follows the same account steps you see in the lobby: identify the account, check the request, then apply an eligible change.

Data we collect

We may receive your name, phone number, verification result, login history, device signals and account activity. Payment records can include DANA, OVO, GoPay, QRIS, bank transfer or virtual account references.

Why we use it

We use personal data to open and secure your account, confirm phone access, match cashier records, answer support requests, detect unusual access and keep the Privacy Policy process working.

Cookies and sessions

Cookies and similar session tools can remember sign-in preferences, protect pages and show whether a request was completed. You can manage browser cookie settings, although some account steps may then require another sign-in.

Account security

Phone verification can be required before account access or a privacy response. Never share your password or wallet PIN; if a mobile session looks unfamiliar, change your password and contact account support.

Retention of records

We keep account, security and transaction records for the period needed for service, dispute checks, fraud prevention or applicable duties. When a record is no longer needed, we delete or anonymise it where practical.

Changes and requests

You can ask us to access, correct or remove eligible personal data through the account support path. We may request identity details, record the decision and explain any legal reason a change cannot be applied.

Privacy Policy Answers For AU328

These Privacy Policy answers address the practical questions you may have before opening an AU328 account or using the account support path. We keep the wording direct so you can understand how data connects to login, wallet status, cookies and requests. If your situation is not covered, contact us through the route described above and include only the details needed to locate your account.

It covers data collected through account creation, phone verification, login, mobile browsing, support contact and wallet records. It also explains cookies, security use, retention and requests to access or correct data.

We may handle references connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. These references help match a cashier status, but we do not ask for your wallet PIN.

Yes. A mobile browser session may create device, security and session signals used to protect sign-in and detect unusual access. These signals do not replace the account details needed for a privacy request.

Use the account support path and ask for access to your personal data. Include your registered phone number or another account detail, then complete any identity check needed before we release records.

Yes. Send a correction request through account support and identify the field that is wrong. We may verify your phone access before changing account data, payment references or security records.

Retention depends on the purpose and any applicable duty. Account, security and transaction records may remain while needed for service, disputes, fraud checks or legal requirements, then may be removed or anonymised.

Where local law permits, you can ask us to remove eligible personal data through account support. Some records may remain when required for security, dispute handling or an applicable legal obligation.

Related Pages

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